Policies


General

Vintage items are all used, unless otherwise stated. Normal signs of wear should be expected. All faults are clearly described and photographed.

  • As sizes vary in each country, and vintage sizes are different again, sizes are given as Small, Medium, Large etc. Detailed measurements in centimetres and inches are provided in the listing.
  • Any labels are photographed.
  • Items are cleaned and discreetly repaired where possible.
  • Condition Statements

    Pristine, Perfect, Mint - As new with absolutely no flaws or wear.
    Excellent - Used, with no noticeable flaws.
    Very Good - Used, with minor flaws, no repairs needed.
    Good - Visible wear, minor flaws and/or optional repairs needed.
    Fair - Numerous flaws, repairs needed, fragile.
    Poor - Extensive damage, for display or study only.
    (Courtesy of the Vintage Fashion Guild)

  • Payment

    I currently accept Paypal and approved credit cards.
  • ¬†

    Shipping

    Goods are posted via standard mail usually within one business day. Shipping is free within Australia for most items. International shipping charges are discounted.

    Please allow 3-7 days for delivery within Australia.
    Please allow 2-3 weeks for delivery to North America or Europe.
    Australian buyers can upgrade to Express Post at checkout if desired.
    Small and flat items are shipped as A4 letters, without tracking.
    Goods to the value of $AU50 are shipped overseas without tracking. You can select the upgrade to tracked post at checkout if desired.
    For international customers, shipping can be combined if purchasing more than one item. Any excess postage paid by international customers will be refunded.

    Returns

    Returns and exchanges are accepted if the item is received on return in the same condition as it was sent. Buyer pays return postage. Shipping fees paid by international customers are not refunded due to an item not fitting or change of mind. Shipping may be included in a refund due to any error in the listing or an item being lost in the mail.
    To return an item:
    Contact me within 3 days of delivery, before shipping the item
    Ship items back within 30 days of delivery
    Request a cancellation within 6 hours of purchase as items are dispatched quickly.

     Privacy

    Subscribers will receive occasional newsletters and marketing communications. Subscriber data is confidential and is not passed on to any other parties.

    A tracking cookie will be deployed on a subscriber's device when a link within a product retargeting email is clicked. This cookie allows Louisa Amelia Jane Vintage to follow the success of the marketing email. This information is used for no other purpose and is not passed on to other parties.